Frequently Asked Questions
Everything you need to know about your VIBAe experience.
What makes VIBAe footwear unique?
Our footwear is designed with a focus on ergonomic comfort and minimalist style. We use high-quality, sustainable materials like organic linen and premium leather, paired with our signature Carboniste footbed that molds to your foot for a custom fit.
How do I find my perfect size?
We recommend checking our detailed Size Guide located on each product page. Since our shoes are designed to be comfortable and spacious, we generally suggest choosing your standard size, but if you are between sizes, sizing up is usually the best option.
Where do you ship and how long does it take?
We ship worldwide. Orders are typically processed within 1-2 business days. Delivery times vary by location, usually taking 3-5 business days for domestic orders and 7-14 business days for international shipping.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If your shoes don't fit perfectly, you can initiate an exchange or a full refund through our online return portal.
Are your products sustainably made?
Yes, sustainability is at the core of VIBAe. we prioritize eco-friendly manufacturing processes and source materials that minimize environmental impact, ensuring our fashion footprint is as light as our shoes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through Klarna in select regions.